Support

Restore purchases

In the app, open Profile, then tap Restore purchases under Membership. Use the same Apple ID or Google account you bought with.

If you bought while signed in to a Talk Deep account, sign in to that account and your purchase follows you to the new device.

Cancel a subscription

• iPhone: open the Settings app, tap your name, then Subscriptions, then Talk Deep, then Cancel Subscription.
• Android: open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions, then Talk Deep, then Cancel subscription.
• Bought on talkdeep.me: write to hello@talkdeep.me and we will cancel it for you.

After you cancel a subscription you keep access until the end of the period you paid for. Deleting the app does not cancel a subscription.

A room code does not work

• Room codes have 6 letters and digits. A code for the daily question has 8.
• A code works while the host has the room open. Every room is removed after about a day, so an old code stops working.
• Check that both phones are online, and that both have the latest version of the app.
• To host or join an online room you need to be signed in.

Problems when you sign in

• You can sign in with Apple or with Google. You only need to sign in for online rooms and the daily question.
• Use the same sign-in you used before. Signing in a different way, or with a different email address, can create a separate account without your pairs and purchases.
• If the sign-in sheet closes without signing you in, check your connection and try again. On iPhone, Sign in with Apple needs you to be signed in with your Apple Account in the Settings app.

Delete your account

In the Talk Deep app, go to Profile, then Account, then Delete account, and confirm. On iPhone, if you signed in with Apple, you are asked to confirm with Apple once more.

Your account is deleted right away, with everything tied to it: your sign-in record (email address and name), your pairs and all the answers in them, the rooms you host, and the purchase records linked to the account. A subscription bought on the website is cancelled, and deleting from the iPhone app revokes Sign in with Apple.

• Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it in the store, as described above.
• Store purchases stay with your Apple ID or Google account. You can restore them on your device without a Talk Deep account.
• Rooms you only joined are removed on their own within about two days.

If you cannot use the app, write to hello@talkdeep.me from the email address of your account and ask us to delete it. We delete it within 30 days and confirm by email. You can also ask us to delete only some of your data, such as a pair and its answers, without deleting the account.